Paytm Mall has joined hands with TVS Auto Assist (TVS AA), India’s largest network to host 24X7 breakdown assistance, to provide service to automobile owners across India. Consumers can purchase roadside assistance independently or with a vehicle purchase. Vehicle owners can purchase breakdown assistance services on Paytm Mall and choose to receive breakdown assistance from any of TVS AA’s 5000 service providers covering over 28 states and 1795 cities.
Besides the emergency support, Paytm Mall users will be able to buy a special product – ‘Women Assist’ to cater to women passengers who travel during late hours (8 pm – 5 am). Initially, this special service will be provided in Delhi, Mumbai, Kolkata, Chennai, Hyderabad and Bangalore.
“The automobile segment on our platform is gaining massive traction. We are currently focused on building this further and diversifying into newer offerings. TVS AA will be a key partner in driving this agenda and in helping us become a one-stop shop for all automotive needs. We expect to sell over 30,000 road assistance service packages in this quarter,” said Amit Sinha, COO – Paytm Mall.
“This unique tie-up would digitally connect millions of car and bike users across India by providing world-class breakdown assistance within one hour across all major towns and cities. In a first-of-its-kind move, we are extending our services to even non-members of TVS AA through ‘pay-per-use’ model,” said G Srinivasa Raghavan, Executive Director, TVS Automobile Solutions Private Limited.
TVS AA’s breakdown assistance services are being offered through the annual membership program under two categories – Gold membership for Rs. 1,499 and Platinum membership at Rs. 2,999. Members can avail the emergency assistance support that includes, mechanical related, towing, fuel, key, flat tyre, cab assistance, first-aid etc.