Daimler India Commercial Vehicles (DICV) hosted its third edition of techXpert, ‘Annual retail technician’s national level skill assessment contest’. In the 2019 edition, over 3500 technicians competed across three levels (Dealer, Regional and National), which included theoretical and practical tasks to evaluate their product knowledge, process knowledge and usage of after sales digital information platform “ASCENT”. Twenty-seven participants in nine teams made it to the national level.
The finale witnessed these teams battle it out for the Top 3 ranks and membership to the techXpert Club. Teams were evaluated over many areas including customer and driver interaction, complaint resolution approach, usage of repair aids, special and general tools and diagnostic kits.
Speaking on the competition, Ramesh Rajagoplan, Vice President Customer Service, Daimler India Commercial Vehicles said, “techXpert has successfully evolved as an annual skill assessment contest that technicians really aspire to be seen on. It offers the highest recognition at a national level, with cash prizes and exclusive techXpert club membership. This competition sharpens their technical and analytical skills to offer first-time right fix, enabling best uptime and quality service to our BharatBenz customers.”
The top three dealer teams for 2019 were Trident Trucking – Bangalore, Autobahn Trucking – Cochin, and Prabal Trucking – Salem, who emerged as the Winners, 1 st runner-up & 2 nd runner-up respectively.